Communication
Loyalty Mast allows efficient customer engagement across all channels. With minimum marketing
expenditure and maximum sales conversion, communicating with your customers is easier and
more fruitful.
Chatbots and WhatsApp
LoyaltyMAST enables quick communication with customers by coordinating with multiple chatbots, RPA
bots like WhatsApp and others.
Contact Centre Support and Automation
LoyaltyMast allows calling software to be integrated with it, thus, allowing seamless communication with your customers, channel partners
and influencers and also provide support in
IVR, multi-language calling, missed call and toll-free mechanisms.
Real-time interaction
LoyaltyMast allows you to Interact with your customers and give them updates at anytime
anywhere via SMS, notifications, Whatsapp, calls, mailers, etc.
Smart Email Campaigns
Optimize your loyalty programs’ email campaigns with A/B testing for better open and click-through rates.
Personalised communications
Greet your customers, channel partners and influencers personally on special occasions with our smart
inbuilt event-based calendar
Sales campaign
Run and communicate customised sales offers, sales boosters and campaigns for your customers,
channels and influencers.
Engaging Message Templates
The in-built module allows you to select from an array of templates for all your communication needs.
Track Campaign Performance
The live dashboard allows you to check the KPIs on-the-go, allowing you to have a better day-to-day
overview of the loyalty marketing campaigns. Have hands-on information of the reach, upsell and cross
sell ratio, clicks, customer loyalty index, net promoter score, and more.
Campaign and Scheme Creation
LoyaltyMast makes you a pro!
Design your sales campaigns, loyalty points matrix, offers and sales boosters in loyalty programs from
our easy-to-use loyalty interface which allows you to configure your loyalty program based on tier
category, channels, sales hierarchy, product categories, etc. to motivate customers, channel partners
and influencers across the journey with rewards.
Setting up a campaign
LoyaltyMast allows you to create Loyalty Program campaigns with ease. Upgrade and downgrade tiers based on your requirements in a jiffy. Allot points and promotions to further boost your loyalty and engagement with most efficient Loyalty Program Company in India.
Rewarding Referrals
Strengthen your brand loyalty with enticing referral programs that help you win valuable customers for
lifetime with our effective Customer Loyalty Program in India
Loyalty Expert Assistance
Contact our expert team for any support regarding your loyalty program design. With over 50 years of
cumulative experience in designing best loyalty programs in India for various industries, IMAST creates loyalty
programs which give you optimum ROI and create a wow factor for customers, channel partners and
influencers.
Customer specific campaigns
Encourage your customers to shop! Using the easy-to-use loyalty interface which allows you to configure your loyalty program based on tier
category, channels, sales hierarchy, product categories, etc. to motivate customers, channel partners and
advanced Analytics engine, you can easily create
store/product/time-based personalised loyalty campaigns.
Rewards Manager
Surprise Your Customers with Personalised Rewards!
Your customers need to know how much they matter to you. How lovely would it be to be a part of
their celebrations! After all, you are not just a brand, you are a part of their lives!
Reward Customers at the Right Time
LoyaltyMast makes targeting and categorizing your customers based on their association with your
brand easier. Thus, enabling you to give the best rewards at perfect timings.
Event-based Triggers
Whether a birthday or an anniversary, with best loyalty program company in India you can create a fully customized event
management framework that enables you to make your customers’ happy days happier!
Analytics-based Rewards
Imagine spending days figuring out which schemes are working for what customer profiles. Tedious,
isn’t it? With advanced AI algorithms of Loyalty MAST, it is now possible to reward your customers
with the most relevant promotions and offers with our Customer Loyalty Software. Back your gut feelings with insights from our platform
and use them as an arsenal!
Omnichannel rewards
You can now view customer information across all channels in a single screen, be it a mobile
app, website, social media, or an in-store purchase. Derive all relevant knowledge of their touch
points, buying or consumption patterns in one go and plan your reward programs accordingly with best loyalty program company in India.
Redemption
What good is an offer if it can’t be joyously redeemed?
Instant gratification
Gratitude makes you humble. Instantly tell your customers, channels and influencers how
thankful you are to them through various mediums like bank transfers, points in wallets,
wallet transfer, instant vouchers etc.
Virtual Currency Redemption
LoyaltyMast offers IT intelligence so that customers can use their points or virtual currency to pay for their
purchases. The Pay-with-Points is a real-time function and can be redeemed via any channel, i.e. at a POS/
in-store, online or mobile.
Redemption Via Physical & Digital Vouchers
With LoyaltyMast, it’s you who decide how to redeem your vouchers. The redemption could be in the form of
money vouchers, service vouchers, product vouchers, discount vouchers, third-party vouchers etc. Generate,
manage, and track unique loyalty program related voucher codes or external voucher code series easily!
LoyaltyInsights
Track your Campaigns
How good is a campaign if you can’t measure it? LoyaltyMast enables you to gain visibility of
multiple loyalty program performance parameters such as membership growth, demographics,
revenue accrual, liabilities, earn and burn rate, geography-based performance, sales,staff-based
performance, store-based Analytics, channel-based Analytics and more through various reports.
Optimize Campaigns, Sales Offers and Sales Boosters
Use real-time insights from our reports and modify your loyalty programs to maximise growth.
Monitor engagement and effectiveness of different customer loyalty programs and adjust low
performing areas to increase the overall effectiveness of your brand loyalty programs.
Encashing the Cash Cow – “Data”
Unleash the immense power of a data-driven, customer-centric management approach.
LoyaltyMast, supported by market-leading Big Data & BI tools, allows you to:
- Turn your loyalty program’s data into a 360° view of customers including context, intentions,
relationships, and interactions.
- Derive actionable insights from your data through relevant reports & analysis.
- Create customer segments based on data from various sources to increase the level of
personalisation and effectiveness of your marketing communication and promotions.
- Understand the effectiveness & ROI of your campaigns, promotions, and your loyalty
program and derive insights from reports to make your loyalty endeavours more profitable.
Gamification
Engage your customers, influencers and channel partners like never
before!
Boost Customer Engagement
The goal of any loyalty program is to increase customer engagement, we help you do just that with end
to end management of gamification strategies.
Increase Average Order Value
Attract more sales by offering limited-time promotions and reward points. Make use of customer insight
reports and gamify your loyalty program for better conversion.
Amplify Brand Reach
Extend and broaden the reach of your loyalty programs by referral bonuses. Attract more users to your
platform and thus enhance your brand reach.
Loyalty Program Types
LoyaltyMast is flexible beyond imagination! Our feature rich yet user friendly mechanism supports
all industry verticals and efficiently enhances all types of loyalty program software – from low to medium to
even the highest degree of complexity! A pro at multitasking, LoyaltyMast enables you to set up
multiple partners, differing data structures, product categories, locations and much more with
utmost ease.
LoyaltyMast uses diversity as an asset. We have a solution for everything!
Audience based program
- B2B – Business to Business loyalty program
- B2C – Business to Customer loyalty program
- Sales channel loyalty program
- Influencer loyalty program
- Customer loyalty program
- Retail loyalty program
- Omnichannel Loyalty Program
- And many more
Process and technology-based programs:
Process and technology-based program
- POS integration-based loyalty program
- ERP integration-based loyalty program
- QR code-based loyalty program
- Invoice punching based loyalty program
- Sales staff based loyalty program
- Unique code-based loyalty program
- SMS, WhatsApp, toll free, IVR based loyalty program
- Offline Loyalty Program
- Online Loyalty Program
- And more
Rewards and redemptions types of loyalty program
- Points-Based Loyalty Program
- Cashback-Based Loyalty Program
- Gifts and Voucher-based loyalty Program
- Instant Gratification Loyalty Program
Membership Based program
- Paid membership-based Loyalty Program
- Subscription-Based Loyalty Program
- Non-Paid Membership Loyalty program
- Tier-Level Loyalty Program
Types-Based loyalty program
- Regional Loyalty Program
- National Loyalty Program
- International/ Multi-Country Loyalty Program
