Every service request tracked. Every customer satisfied.
TrueView manages the complete after-sales lifecycle — from installations and warranty claims to field technician dispatch, preventive maintenance, spare parts, AMC management, and customer feedback. AI-powered scheduling, route optimization, and real-time SLA tracking keep your service operations running at peak efficiency.
60%
Faster Resolution
98%
SLA Compliance
31%
Higher First-Time Fix
100+
Enterprises
Capabilities
Complete after-sales service command centre
TrueView covers every stage of service delivery — ticket logging, warranty validation, AI-powered dispatch, field execution, preventive maintenance, spare parts management, and customer feedback. Built from the real operational pain of Indian service teams managing thousands of daily requests.
Omnichannel Ticket Management
Capture service requests from calls, WhatsApp, web portal, email, or mobile app. Auto-categorise, prioritise, and assign tickets based on product, location, severity, and SLA tier.
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Warranty & AMC Management
Automatic warranty validation against serial numbers and purchase dates. AMC contract management with auto-renewal reminders, coverage tracking, and chargeable vs free-service determination.
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AI-Powered Dispatch & Route Optimization
AI matches the right technician by skill, proximity, and availability. Route optimization reduces travel time by 26%. GPS tracking shows real-time location and estimated arrival for customers.
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Installation & Preventive Maintenance
Manage product installations with checklists and sign-off workflows. Schedule preventive maintenance cycles to improve asset uptime and reduce break-fix calls by up to 40%.
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Spare Parts & Inventory
Track spare parts consumption across service centres and field vans. Auto-replenishment alerts prevent stockouts. Parts request workflows with approval chains.
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AI Service Intelligence
AI predicts repeat failures, recommends preventive actions, and identifies at-risk accounts. Conversation summaries and smart nudges help technicians resolve faster.
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Mobile Service App (Offline-First)
Technicians receive jobs, navigate to sites, log work, capture photos, collect signatures, and close tickets from their phones — even offline. Syncs automatically when back online.
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SLA Tracking, Analytics & CSAT
Define response and resolution SLAs by product, region, or customer tier. Auto-escalation on breach. Automated CSAT surveys via WhatsApp. Dashboards for capacity planning and demand forecasting.
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How it works
From service request to resolution in four steps
Log & Validate
Service requests arrive via call, WhatsApp, portal, or app. Auto-validated against warranty/AMC. Categorised and prioritised instantly.
Dispatch & Optimise
AI assigns the nearest qualified technician with optimal routing. Customer receives ETA and live tracking link.
Resolve & Document
Technician diagnoses, repairs, and closes on-site. Photos, parts used, time logged, and customer signature captured — even offline.
Feedback & Predict
Automated CSAT survey sent instantly. AI analyses patterns to predict future failures and recommend preventive maintenance schedules.
Pricing
TrueView Plans
Start small, scale as you grow. Every plan includes onboarding support.
Starter
Digitize daily field activity, visits, and reporting
Includes
- Customer & Site Management
- Territory / Beat Planning
- Task / Visit Management
- Basic Lead / Opportunity Capture
- GPS Check-in / Check-out
- Basic Order Collection
- Stock Reporting & Returns
- 1 Custom Form
- Basic Dashboards
- Standard Reports
- Report Export
- Mobile App Access
- Email Support
- Base API Usage
Professional
Stronger execution, automation, and manager control
Includes
- Everything in Starter, plus:
- Advanced Workflow Automation
- Work Order Management
- Smart Scheduling
- Dispatch Console
- Route Planning
- Dynamic Forms
- Image / Document Capture
- Team Attendance & Tracking
- Quote / Estimate Generation
- e-Signature Capture
- Payment Collection Records
- Advanced Dashboards
- Report Builder (Admin)
- More Scheduled Reports
- Multi-manager Visibility
- Email & Ticket Support
- Higher API Limits
Enterprise
AI assistance, automation, integrations, and governance
Includes
- Everything in Professional, plus:
- AI Scheduling Assistant
- Dispatcher Assistant
- AI Visit Summary / Post-visit Notes
- Predictive Alerts & Nudges
- Asset / Equipment Lifecycle Tracking
- Preventive Maintenance / Recurring Service Plans
- Capacity Planning
- Route Optimization Engine
- Self-service Appointment Updates
- Advanced SLA Controls
- Third-party Integrations
- Payment Gateway Integration
- Webhooks / Middleware
- SSO / Audit Logs / Advanced Roles
- Custom Reports
- Report Builder (All Users)
- Sandbox / Staging
- Dedicated Customer Success
- Security Review / Enterprise Onboarding
Testimonials
What our customers say
FAQs
Frequently asked questions
Ready to deliver service that builds loyalty?
Join 100+ enterprises managing after-sales service on TrueView.