What types of service operations can TrueView manage?

Installation requests, warranty repairs, AMC management, break-fix service, preventive maintenance schedules, and field inspections. Supports both in-house technician teams and third-party service partner networks.

How does AI improve service operations?

AI powers technician dispatch (matching by skill, proximity, availability), route optimization (reducing travel time by 26%), failure prediction (flagging repeat issues before they escalate), and smart nudges (guiding technicians to faster resolution).

Does TrueView support preventive maintenance?

Yes. Schedule recurring preventive maintenance cycles based on product type, usage patterns, or time intervals. Auto-generate service tickets, assign technicians, and track completion. Reduces break-fix calls by up to 40%.

How does warranty and AMC management work?

Every service request is auto-validated against serial number, purchase date, and AMC contract status. Instantly determines in-warranty, under-AMC, or chargeable service. AMC auto-renewal reminders and coverage tracking included.

How is TrueView different from global field service tools?

TrueView is built specifically for Indian after-sales operations — warranty, AMC, spare parts, and field dispatch are core, not add-ons. It costs a fraction of global field service suites, requires no per-seat licensing, and integrates natively with IMAST 360 (loyalty, DMS, SFA, CRM).

Service Management

Every service request tracked. Every customer satisfied.

TrueView manages the complete after-sales lifecycle — from installations and warranty claims to field technician dispatch, preventive maintenance, spare parts, AMC management, and customer feedback. AI-powered scheduling, route optimization, and real-time SLA tracking keep your service operations running at peak efficiency.

Talk to Us Book a Demo

60%

Faster Resolution

98%

SLA Compliance

31%

Higher First-Time Fix

100+

Enterprises

Platform Preview

Service excellence, automated

Omnichannel tickets, AI-powered dispatch, warranty tracking, SLA management, and real-time field technician coordination.

🔒 dashboard.imast.in/trueview

TICKET INSIGHTS

12701 Oct 2025 – 24 Oct 2026Filters

Support performance & SLA · TrueView

OverviewSLA & AgeingCategories & SourcesTeam WorkloadTicket Explorer

Tickets raised127app, SFA, DMS and WhatsApp

Open backlog67open, in progress, on hold

Resolved3930.7% of raised

First response1mmedian, to first staff reply

Unassigned60open, needs an owner

Raised vs resolved

Tickets per month · backlog grows when raised runs above resolved

RaisedResolved

By source

Where tickets come from

127tickets

App 42%WhatsApp 27%SFA 19%DMS 12%

Knoxy · TrueView60 tickets have no owner yet. Assign by region and product?

Platform · Ticket insights

1:065G

AContact supportWe're here to help

Call

+ Raise a ticket

My tickets 3 open

Points not credited for scanIn progress

#TK-1027 · assigned to support · reply in 1 min

Pump not starting after installTechnician on the way

#TK-1019 · in warranty · ETA 4:30 PM

Change bank accountResolved

#TK-0998 · closed in 2 h · rated 5★

ScanMenu

Technician App — Job management, navigation, diagnosis, and spare parts

SLA

Tracking

Dispatch

Warranty

Validation

Offline

Technician App

Capabilities

Complete after-sales service command centre

TrueView covers every stage of service delivery — ticket logging, warranty validation, AI-powered dispatch, field execution, preventive maintenance, spare parts management, and customer feedback. Built from the real operational pain of Indian service teams managing thousands of daily requests.

Omnichannel Ticket Management

Capture service requests from calls, WhatsApp, web portal, email, or mobile app. Auto-categorise, prioritise, and assign tickets based on product, location, severity, and SLA tier.

Service tickets

TrueView

AC not cooling

#TK-2041 · via WhatsApp

New

Installation request

#TK-2040 · via Call

Assigned

Warranty claim

#TK-2038 · via Email

Pending

Water leakage

#TK-2035 · via App

Resolved

Warranty & AMC Management

Automatic warranty validation against serial numbers and purchase dates. AMC contract management with auto-renewal reminders, coverage tracking, and chargeable vs free-service determination.

Warranty & AMC

TrueView

Split AC · 1.5 Ton

Serial SN-48A-2291 · Installed 12 Jan 2025

Warranty: 7 of 12 months used

AMC plan

Comprehensive

Renewal due

12 Jan 2026

Claim eligible

AI-Powered Dispatch & Route Optimization

AI matches the right technician by skill, proximity, and availability. Route optimization reduces travel time by 26%. GPS tracking shows real-time location and estimated arrival for customers.

AI dispatch

TrueView

Technician

Customer

Best match: nearest skilled technician

6.2 km · AC certified · 2 jobs today

ETA 24 min

Installation & Preventive Maintenance

Manage product installations with checklists and sign-off workflows. Schedule preventive maintenance cycles to improve asset uptime and reduce break-fix calls by up to 40%.

Installation & maintenance

TrueView

Mon

jobs

Tue

jobs

Wed

jobs

Thu

jobs

Fri

jobs

Preventive maintenance

RO purifier · every 90 days

Due in 3 days

New installation

Washing machine · slot booked

Tomorrow 11:00

Spare Parts & Inventory

Track spare parts consumption across service centres and field vans. Auto-replenishment alerts prevent stockouts. Parts request workflows with approval chains.

Spare parts inventory

TrueView

Compressor

72% stock

PCB board

18% stock

Reorder

Fan motor

54% stock

Filter kit

9% stock

Reorder

AI Service Intelligence

AI predicts repeat failures, recommends preventive actions, and identifies at-risk accounts. Conversation summaries and smart nudges help technicians resolve faster.

AI service intelligence

TrueView

Likely failure detected

Repeat compressor faults in one model batch — schedule proactive checks.

Recurring issues by week

Mobile Service App (Offline-First)

Technicians receive jobs, navigate to sites, log work, capture photos, collect signatures, and close tickets from their phones — even offline. Syncs automatically when back online.

Today's jobs

Offline

AC service · 10:30

Vijay Nagar · 2.1 km

Check-in with photo

Diagnose & log parts

Customer OTP sign-off

Syncs automatically when back online

SLA Tracking, Analytics & CSAT

Define response and resolution SLAs by product, region, or customer tier. Auto-escalation on breach. Automated CSAT surveys via WhatsApp. Dashboards for capacity planning and demand forecasting.

SLA & customer satisfaction

TrueView

SLA met

94%

CSAT

4.6

Response time

1h 12m

Resolution time

18h 40m

Breach risk

3 tickets

How it works

From service request to resolution in four steps

Step 01

Log & Validate

Service requests arrive via call, WhatsApp, portal, or app. Auto-validated against warranty/AMC. Categorised and prioritised instantly.

Step 02

Dispatch & Optimise

AI assigns the nearest qualified technician with optimal routing. Customer receives ETA and live tracking link.

Step 03

Resolve & Document

Technician diagnoses, repairs, and closes on-site. Photos, parts used, time logged, and customer signature captured — even offline.

Step 04

Feedback & Predict

Automated CSAT survey sent instantly. AI analyses patterns to predict future failures and recommend preventive maintenance schedules.

Pricing

TrueView Plans

Start small, scale as you grow. Every plan includes onboarding support.

Starter

Digitize daily field activity, visits, and reporting

Includes

Customer & Site Management
Territory / Beat Planning
Task / Visit Management
Basic Lead / Opportunity Capture
GPS Check-in / Check-out
Basic Order Collection
Stock Reporting & Returns
1 Custom Form
Basic Dashboards
Standard Reports
Report Export
Mobile App Access
Email Support
Base API Usage

Professional

Stronger execution, automation, and manager control

Includes

Everything in Starter, plus:
Advanced Workflow Automation
Work Order Management
Smart Scheduling
Dispatch Console
Route Planning
Dynamic Forms
Image / Document Capture
Team Attendance & Tracking
Quote / Estimate Generation
e-Signature Capture
Payment Collection Records
Advanced Dashboards
Report Builder (Admin)
More Scheduled Reports
Multi-manager Visibility
Email & Ticket Support
Higher API Limits

Enterprise

AI assistance, automation, integrations, and governance

Includes

Everything in Professional, plus:
AI Scheduling Assistant
Dispatcher Assistant
AI Visit Summary / Post-visit Notes
Predictive Alerts & Nudges
Asset / Equipment Lifecycle Tracking
Preventive Maintenance / Recurring Service Plans
Capacity Planning
Route Optimization Engine
Self-service Appointment Updates
Advanced SLA Controls
Third-party Integrations
Payment Gateway Integration
Webhooks / Middleware
SSO / Audit Logs / Advanced Roles
Custom Reports
Report Builder (All Users)
Sandbox / Staging
Dedicated Customer Success
Security Review / Enterprise Onboarding

Testimonials

What our customers say

“Resolution time dropped from 72 hours to under 24. TrueView gave us visibility we never had — every ticket, every technician, every SLA.”

Head of Customer Service, Consumer Electronics

“Preventive maintenance scheduling reduced our break-fix calls by 35%. We're now proactive instead of reactive.”

Service Director, HVAC Systems

“Route optimization cut our technician travel time by 30%. That means more jobs per day and happier customers with faster arrivals.”

VP After-Sales, Home Appliances

FAQs

Frequently asked questions

Ready to deliver service that builds loyalty?

Join 100+ enterprises managing after-sales service on TrueView.

Talk to Us Book a Demo

Every service request tracked. Every customer satisfied.

Service excellence, automated

TICKET INSIGHTS

Raised vs resolved

By source

My tickets 3 open

Complete after-sales service command centre

Omnichannel Ticket Management

Warranty & AMC Management

AI-Powered Dispatch & Route Optimization

Installation & Preventive Maintenance

Spare Parts & Inventory

AI Service Intelligence

Mobile Service App (Offline-First)

SLA Tracking, Analytics & CSAT

From service request to resolution in four steps

Log & Validate

Dispatch & Optimise

Resolve & Document

Feedback & Predict

TrueView Plans

Starter

Professional

Enterprise

What our customers say

Frequently asked questions

What types of service operations can TrueView manage?

How does AI improve service operations?

Does TrueView support preventive maintenance?

How does warranty and AMC management work?

Can technicians work offline?

How is TrueView different from global field service tools?

Ready to deliver service that builds loyalty?