Platform Preview
Service excellence, automated
Omnichannel tickets, AI-powered dispatch, warranty tracking, SLA management, and real-time field technician coordination.
Platform — Split-screen service workspace with ticket board, timeline, and SLA tracking
Technician App — Job management, navigation, diagnosis, and spare parts
4.2hr
Avg Resolution
84%
First-Time Fix
92%
SLA Compliance
47
Active Technicians
Every service request tracked. Every customer satisfied.
TrueView manages the complete after-sales lifecycle — from installations and warranty claims to field technician dispatch, preventive maintenance, spare parts, AMC management, and customer feedback. AI-powered scheduling, route optimization, and real-time SLA tracking keep your service operations running at peak efficiency.
60%
Faster Resolution
98%
SLA Compliance
31%
Higher First-Time Fix
100+
Enterprises
Capabilities
Complete after-sales service command centre
TrueView covers every stage of service delivery — ticket logging, warranty validation, AI-powered dispatch, field execution, preventive maintenance, spare parts management, and customer feedback. Built from the real operational pain of Indian service teams managing thousands of daily requests.
Omnichannel Ticket Management
Capture service requests from calls, WhatsApp, web portal, email, or mobile app. Auto-categorise, prioritise, and assign tickets based on product, location, severity, and SLA tier.
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Warranty & AMC Management
Automatic warranty validation against serial numbers and purchase dates. AMC contract management with auto-renewal reminders, coverage tracking, and chargeable vs free-service determination.
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AI-Powered Dispatch & Route Optimization
AI matches the right technician by skill, proximity, and availability. Route optimization reduces travel time by 26%. GPS tracking shows real-time location and estimated arrival for customers.
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Installation & Preventive Maintenance
Manage product installations with checklists and sign-off workflows. Schedule preventive maintenance cycles to improve asset uptime and reduce break-fix calls by up to 40%.
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Spare Parts & Inventory
Track spare parts consumption across service centres and field vans. Auto-replenishment alerts prevent stockouts. Parts request workflows with approval chains.
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AI Service Intelligence
AI predicts repeat failures, recommends preventive actions, and identifies at-risk accounts. Conversation summaries and smart nudges help technicians resolve faster.
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Mobile Service App (Offline-First)
Technicians receive jobs, navigate to sites, log work, capture photos, collect signatures, and close tickets from their phones — even offline. Syncs automatically when back online.
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SLA Tracking, Analytics & CSAT
Define response and resolution SLAs by product, region, or customer tier. Auto-escalation on breach. Automated CSAT surveys via WhatsApp. Dashboards for capacity planning and demand forecasting.
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How it works
From service request to resolution in four steps
Log & Validate
Service requests arrive via call, WhatsApp, portal, or app. Auto-validated against warranty/AMC. Categorised and prioritised instantly.
Dispatch & Optimise
AI assigns the nearest qualified technician with optimal routing. Customer receives ETA and live tracking link.
Resolve & Document
Technician diagnoses, repairs, and closes on-site. Photos, parts used, time logged, and customer signature captured — even offline.
Feedback & Predict
Automated CSAT survey sent instantly. AI analyses patterns to predict future failures and recommend preventive maintenance schedules.
Pricing
Choose the right plan for your team
Start small, scale as you grow. Every plan includes onboarding support and a dedicated account manager.
Add-ons
Testimonials
What our customers say
FAQs
Frequently asked questions
Ready to deliver service that builds loyalty?
Join 100+ enterprises managing after-sales service on TrueView.