Knoxy · AI Chief of Staff
The AI Chief of Staff for your sales and channel teams
Knoxy is the AI Chief of Staff in IMAST 360. It configures the platform, forecasts orders and inventory, suggests orders and schemes, catches fraud and anomalies, schedules tasks and reminders, and alerts managers to field performance gaps — with a copilot for every team.
Performance gap
West zone: 3 reps below 60% of their visit target this week.
Alert sent to the zonal manager →
Forecast
Stock of a fast-moving SKU at one distributor runs out in 9 days.
Suggested order ready →
Fraud
14 duplicate QR scans from one device overnight.
Flagged for review →
Scheme
Retailer scans in two districts down 20% month on month.
Suggested scheme drafted →
Capabilities
What Knoxy does for you
Five jobs a chief of staff does, done every day across your channel.
Plans
Gets ahead of demand
Engages
Keeps partners coming back
- Loyalty
- Reward recommendations by persona
- Reminders
Answers
Helps every team decide
- Copilot
- Analytics, reports and insights
The idea
What is an AI chief of staff?
In a company, a chief of staff keeps the leader's week on track: they know what is happening across teams, decide what deserves attention, prepare the follow-up and make sure it gets done. An AI chief of staff does the same job for a sales and channel organisation, using the data the business already captures.
Most software waits to be asked. Dashboards show what happened when someone opens them; reports arrive on a schedule whether or not anything changed. An AI chief of staff works the other way round. It watches the data continuously, notices what has changed, and brings the right item to the right person with the next step already prepared.
Knoxy is IMAST's AI chief of staff. Because it sits inside IMAST 360, it sees orders and stock from Distribution+, field activity from Sales Track, scans, claims and rewards from LoyaltyBoard and Reward Max, leads from LeadSprint and service tickets from TrueView — and can act on all of them.
Across IMAST 360
One chief of staff for all six products
Knoxy works on the data your teams already capture.
For your role
What Knoxy does for each team
Every manager gets the alerts and suggestions that matter to them.
Sales leaders
Know which reps and territories need you today.
Learn more: Knoxy for Sales leadersChannel & loyalty heads
Schemes and rewards that move partners.
Learn more: Knoxy for Channel & loyalty headsDistribution heads
Stock where demand will be.
Learn more: Knoxy for Distribution headsService heads
Insights and alerts on service operations.
Learn more: Knoxy for Service headsLead & inside sales
The next best lead for every rep.
Learn more: Knoxy for Lead & inside salesIn practice
What changes for your team
Managers stop hunting for problems. Instead of scanning reports for the reps who missed targets or the distributors about to run out of stock, they get an alert with the gap and the suggested action.
Planning gets ahead of demand. Order and inventory forecasts turn into suggested orders before a stock-out, and suggestive schemes target the regions and partners that are slowing down.
Admin work shrinks. Knoxy can configure the platform, schedule tasks and send reminders, so teams spend less time setting things up and chasing follow-ups — and the copilot answers questions in the flow of work.
- Alerts on field performance gaps, sent to the right manager
- Forecasts that become suggested orders
- Schemes suggested where partners are going quiet
- Fraud and anomalies flagged before payout
- Reward recommendations by persona
- Platform setup, tasks and reminders handled
FAQs
Knoxy FAQs
What is Knoxy?
Knoxy is the AI Chief of Staff in IMAST 360. It configures the platform, forecasts orders and inventory, suggests orders and schemes, catches fraud and anomalies, schedules tasks and reminders, and alerts managers to field performance gaps — with a copilot for every team.
What is an AI chief of staff?
An AI chief of staff is an AI agent that watches a team's data, tells each person what needs their attention and prepares or does the follow-up work — instead of waiting to be asked, the way a dashboard does.
How is Knoxy different from a dashboard?
A dashboard shows what happened when someone looks. Knoxy flags what needs attention, suggests the next action and can do the work — a suggested order, a scheme, an alert or a reminder.
Which IMAST products does Knoxy work with?
All six: LoyaltyBoard, Reward Max, Distribution+, Sales Track, LeadSprint and TrueView.
Can Knoxy set up the platform?
Yes. Knoxy can configure IMAST 360 — such as schemes, rules and workflows.
Can Knoxy forecast demand?
Yes. Knoxy forecasts orders and inventory and turns forecasts into suggested orders.
Does Knoxy help with loyalty programs?
Yes. Knoxy flags fraud and anomalies, suggests schemes, recommends rewards to members by persona and sends reminders before points expire.
Who in the company uses Knoxy?
Sales leaders, channel and loyalty heads, distribution heads, service heads and admins. Each gets the alerts and suggestions relevant to their role, and everyone can use the copilot.