Consumer Electronics

The Challenge

A leading home appliance brand with 800+ service centres was losing revenue to fraudulent warranty claims. Manual validation against purchase records was slow, error-prone, and resulted in 15% wrongful free-service deliveries annually.

The Solution

TrueView was deployed with serial number-based warranty auto-validation, AMC contract management, and field technician dispatch with GPS tracking. AI fraud detection flagged suspicious claim patterns. Integration with the e-commerce platform enabled automatic product registration at purchase.

The Results

Warranty compliance hit 98% accuracy. Fraudulent claims dropped by 85%. Service resolution time improved by 40%. AMC renewal rates increased by 25% through automated reminders and proactive maintenance scheduling.

The Challenge

A leading building materials manufacturer with a 200+ person field sales team was struggling with productivity stagnation. Despite increasing headcount by 30% over two years, revenue per rep had actually declined. The root causes were systemic: reps spent 2-3 hours daily on manual reporting, beat plan compliance hovered at just 40%, and managers had zero real-time visibility into field activities. Weekly review meetings relied on self-reported data that was often incomplete or inaccurate.

The sales leadership team identified three critical gaps: excessive time spent on non-selling activities, inconsistent territory coverage leading to neglected high-potential outlets, and inability to course-correct within the month because data arrived too late.

The Solution

The company deployed IMAST Sales Track across all 200+ field reps in a phased rollout — starting with 50 reps in their highest-priority territories. The implementation focused on three core capabilities:

• Mobile-first visit management: GPS-verified check-ins replaced manual call reports. Reps logged visits, captured orders, recorded competitor activity, and uploaded shelf photos — all from their smartphones in under 90 seconds per visit.
• Intelligent beat planning: AI-optimised beat plans ensured every outlet received appropriate visit frequency based on its potential, purchase history, and strategic importance. Plans auto-adjusted when reps were on leave or territories needed rebalancing.
• Real-time manager dashboards: Area and regional managers gained live visibility into rep locations, visit completion, order values, and coverage metrics — enabling same-day interventions rather than end-of-month corrections.

The platform integrated with their existing ERP for seamless order flow and scheme management, eliminating double data entry and ensuring field-captured orders reflected immediately in the distribution system.

The Results

Within 90 days of full deployment, the impact was measurable across every key metric:

• 2x productive visits per day: Reps went from averaging 8 visits/day (with only 5 being productive) to 12+ productive visits, as manual reporting time dropped from 2.5 hours to 15 minutes daily.
• Beat plan compliance jumped from 40% to 88%: GPS-verified check-ins and manager visibility created accountability. Reps followed optimised routes, ensuring high-potential outlets were never skipped.
• Order capture rate improved 35%: Pre-populated order suggestions and real-time scheme visibility helped reps close orders during visits rather than noting requirements for later follow-up.
• Manager review time reduced by 60%: Automated dashboards replaced manual data compilation. Area managers redirected 6+ hours per week from report creation to coaching and field accompaniment.

Key Takeaway

Field sales productivity is not about working harder — it is about eliminating friction from the selling process. When reps spend their time in front of customers rather than behind spreadsheets, and when managers can coach in real-time rather than review stale reports, productivity gains compound rapidly. The 2x improvement was achieved without adding a single new rep — purely through process automation and intelligent workflow design.