TrueView · Warranty management
Warranty management software that validates every claim
Warranty management software tracks which products are under warranty or AMC and decides, on each service request, whether the job is free or chargeable. In TrueView, every request is checked automatically against the serial number, purchase date and AMC status, AMC renewals are reminded automatically, and AI flags suspicious claim patterns.
- Warranty validated by serial number and purchase date
- AMC contracts with renewal reminders
- AI flags suspicious warranty claims
The basics
What is warranty management?
Every service request starts with one question: is this product still covered? The answer decides whether the repair is free, covered by an AMC, or chargeable — and getting it wrong costs money either way.
Manual warranty checks rely on paper cards, invoices and spreadsheets. They are slow, and they let through claims on products that are out of warranty, were never registered, or don't match their serial number.
Warranty management software makes the check automatic. It holds each product's serial number, purchase date and coverage, validates every request against it, and keeps the history for warranty claims and AMC renewals.
The challenge
Where warranty costs leak
And what changes in TrueView.
01
Free service on out-of-warranty products
Each request is validated against serial number, purchase date and AMC status before it is assigned.
02
Fraudulent claims
AI flags suspicious claim patterns before work is approved.
03
Products never registered
Products can be registered automatically at purchase through integration with your sales or e-commerce systems.
04
AMC renewals missed
AMC contracts carry coverage tracking and automatic renewal reminders.
How it works
How a warranty claim runs in TrueView
From request to resolved job.
- 1Log
Request raised
Requests arrive by call, WhatsApp, web portal, email or app.
- 2Validate
Coverage checked
The request is validated against warranty and AMC: in warranty, under AMC or chargeable.
- 3Dispatch
Technician assigned
AI assigns the nearest qualified technician, and the customer gets an ETA and live tracking.
- 4Close
Job documented
Photos, parts used, time and the customer's signature are captured, even offline, and a CSAT survey follows on WhatsApp.
In TrueView
Warranty and AMC capabilities
Part of TrueView's after-sales platform.
Warranty validation
Automatic validation against serial numbers and purchase dates.
AMC management
AMC contracts with coverage tracking and auto-renewal reminders.
Free vs chargeable
Each job is marked in warranty, under AMC or chargeable.
Claim fraud flags
AI flags suspicious claim patterns and predicts repeat failures.
Spare parts
Parts consumption tracked across service centres and vans, with replenishment alerts.
Omnichannel requests
Requests from calls, WhatsApp, web portal, email and app in one queue.
Setting it up
How to set up warranty management
Start with product registration, because validation is only as good as the data behind it. Connect TrueView to the systems where sales happen, so products are registered with serial number and purchase date at the point of sale.
Define coverage rules by product: warranty length, what is covered, and how AMC contracts extend it. TrueView then applies them to every request.
Review flagged claims weekly at first. The patterns it finds tell you where to tighten coverage rules.
- Register products at the point of sale
- Coverage rules by product
- AMC contracts and renewal reminders
- Weekly review of flagged claims
Results
Results from after-sales programs on IMAST
FAQs
Warranty management FAQs
What is warranty management software?
Software that holds each product's serial number, purchase date and coverage, checks every service request against it, and manages warranty claims and AMC contracts.
How does TrueView validate a warranty?
Every service request is auto-validated against the serial number, purchase date and AMC contract status, which decides whether it is in warranty, under AMC or chargeable.
Can products be registered for warranty automatically?
Yes. TrueView can integrate with your sales or e-commerce platform so products are registered at purchase.
How are fraudulent warranty claims caught?
AI fraud detection flags suspicious claim patterns before the work is approved.
Does it manage AMC contracts?
Yes. AMC contracts include coverage tracking and automatic renewal reminders.
Can customers raise warranty requests online?
Yes. Requests can come in through a web portal, WhatsApp, calls, email or the app.
Can technicians work offline?
Yes. The TrueView mobile service app works offline and syncs when the network returns.
See warranty validation in TrueView
Bring a few serial numbers — we'll show validation, AMC and a claim end to end.