98% Warranty Compliance for a Home Appliance Leader

The Challenge

A leading home appliance brand with 800+ service centres was losing revenue to fraudulent warranty claims. Manual validation against purchase records was slow, error-prone, and resulted in 15% wrongful free-service deliveries annually.

The Solution

TrueView was deployed with serial number-based warranty auto-validation, AMC contract management, and field technician dispatch with GPS tracking. AI fraud detection flagged suspicious claim patterns. Integration with the e-commerce platform enabled automatic product registration at purchase.

The Results

Warranty compliance hit 98% accuracy. Fraudulent claims dropped by 85%. Service resolution time improved by 40%. AMC renewal rates increased by 25% through automated reminders and proactive maintenance scheduling.